Annie Ekstrom Bridal will accept returns of non-custom veils if they are in the original packaging and un-worn. Returns need to be made or communicated to AEB within 30 days of receiving the veil. There is a $45 re-stocking fee for all returns and return shipping is to be paid by the customer.
Annie Ekstrom Bridal will not accept the return of a custom veil product. If there is an issue with fit upon receipt of a custom veil, please contact Annie directly to discuss. After the final veil has been delivered, any adjustments due to fit will be subject to a $50 alteration fee and the customer is responsible for all shipping fees.
In most circumstances, adjustments due to dissatisfaction with the style of the veil or the match to a wedding gown can be accommodated but are subject to a $50-$100 alteration fee depending on the complexity of alteration.
A custom veil cannot be returned for a full refund for any reason except an improper fit that cannot be addressed through alteration.
RETURNS & ALTERATION REQUESTS SHOULD BE SENT TO:
Annie Ekstrom Bridal
6606 SE Cesar Chavez Blvd
Portland, OR 97202